100% Pass Apple-Device-Support - Valid Apple Device Support Exam Study Materials

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Apple Apple-Device-Support Exam Syllabus Topics:

Topic	Details
Topic 1	Installation and Setup: This section of the exam covers moving to a new iPhone, iPad, or Mac; it covers identifying whether a Setup Assistant screen on an iPhone, iPad, or Mac is skipped due to MDM. Moreover, it covers the installation and updating the iOS, iPadOS, or macOS systems.
Topic 2	Restoring, Reviving, or Recovering Mac Computers: This section of the exam covers restoring iPhone or iPad from the Finder backup or from Apple Configurator.
Topic 3	Managing eSIMs and Cellular Data: This section of the exam covers setting up eSIM on iPhone and managing a transfer from a SIM to eSIM on iPhone.
Topic 4	Protecting Data: This section of the exam covers bypassing the code on a managed device that has Activation Lock turned on. It also covers storing and accessing credentials such as passkeys and managed devices.
Topic 5	Describing Accessibility Features on Apple Devices: This section of the exam covers describing VoiceOver, Zoom, and Switch Control accessibility features.
Topic 6	Managing Storage: This section of the exam covers managing data storage on Mac systems and optimizing storage on iPhones or iPads.

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Apple Device Support Exam Sample Questions (Q79-Q84):

NEW QUESTION # 79
A user migrated to their new iPhone using a Mac backup of their old iPhone. The user reports their Health and Activity data is missing. Why is the Health and Activity data missing?

A. Health and Activity data isn't backed up when backing up to a computer.
B. The user restored from an unencrypted backup.
C. The user deselected Health and Activity data when they backed up their iPhone.
D. The user deselected Health and Activity data when they restored their backup.

Answer: B

Explanation:
Health and Activity data on an iPhone is sensitive and tied to the Health app, which includes information like steps, workouts, and medical records. When backing up an iPhone to a Mac, this data is included only if the backup is encrypted. An encrypted backup, created using a password in Finder (macOS Catalina and later) or iTunes (older macOS versions), securely stores Health and Activity data alongside other sensitive information like saved passwords. If the user restored from an unencrypted backup, Health and Activity data would not be included, as unencrypted backups exclude this data by design for privacy reasons.
* Option A is incorrect because the backup process doesn't allow selective exclusion of Health and Activity data during creation; it's an all-or-nothing inclusion with encryption.
* Option B is incorrect because Health and Activity dataisbacked up to a computer if the backup is encrypted.
* Option D is incorrect because the restore process doesn't offer an option to deselect specific data types like Health and Activity; the backup either includes it (if encrypted) or doesn't (if unencrypted).This behavior is consistent across iOS versions, including iOS 18 in 2025. For official confirmation, refer to Apple's support article "What does iCloud back up?" (support.apple.com/HT207428) and "Back up iPhone using your Mac" (support.apple.com/HT201352), which note that Health data requires encryption.

NEW QUESTION # 80
Select the setting in the sidebar that you should use to delete a user on your Mac.

Answer:

Explanation:

Explanation:
https://support.apple.com/guide/mac-help/delete-a-user-or-group-mchlp1557/mac#:~:text=On%20your%20Mac% On your Mac, choose Apple menu > System Settings, then click Users & Groups in the sidebar. (You may need to scroll down.) Click the Info button next to the user or group you want to delete, then click Delete User or Delete Group. Note: If a user is logged in to this Mac now, you can't select them.

NEW QUESTION # 81
ACME, Inc. wants to ensure that iPhone and iPad backups created with Apple Configurator on a Mac are encrypted and protected with a password. Which action in Apple Configurator should you select to create password encrypted backups?

A. Actions > Apply > Backup Password
B. Actions > Advanced > Enable Encrypted Backups
C. Actions > Prepare, then select Encrypt Backups
D. Actions > Advanced > Encrypt

Answer: B

NEW QUESTION # 82
Select three responses.
Which three scenarios cause Apple File System (APFS) volumes to generate encryption keys?

A. After erase content and setting
B. During user creation
C. During the first user's password creation
D. At first user login on the Mac
E. During the first macOS boot sequence

Answer: A,B,C

Explanation:
APFS is a file system that supports encryption at the volume level. Each volume has its own encryption key, called the Volume Encryption Key (VEK), which is stored in the APFS container metadata and protected by another key, called the Key Encryption Key (KEK). The KEK is derived from the user's password and wrapped by a secure token, which is a feature that ensures only authorized users can access the encrypted data. According to the Apple Device Support Reference Materials12, the following scenarios cause APFS volumes to generate encryption keys:
* During user creation. When a new user is created on an APFS volume, a secure token is generated for that user and a KEK is derived from the user's password. The KEK is used to encrypt the VEK and store it in the metadata.
* During the first user's password creation. When the first user on an APFS volume sets their password, a secure token is granted to that user and a KEK is derived from the password. The KEK is used to encrypt the VEK and store it in the metadata.
* After erase content and setting. When a user erases all content and settings on an APFS volume, the VEK and the KEK are deleted and new ones are generated. The new VEK is encrypted with the new KEK and stored in the metadata.
References:
* Use secure token, bootstrap token, and volume ownership in deployments.
* Data Protection in Apple devices.

NEW QUESTION # 83
Select three responses.
Which three steps should you take if your iPad stops responding to your keyboard or trackpad that's connected with the Smart Connector?

A. Go to Settings > General > Trackpad & Mouse > Reset.
B. Update your iPad to the latest version of iPadOS.
C. Remove any other iPad case or cover.
D. Restart your iPad.
E. Contact AppleCare.

Answer: B,C,D

NEW QUESTION # 84
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100% PASS APPLE-DEVICE-SUPPORT - VALID APPLE DEVICE SUPPORT EXAM STUDY MATERIALS

100% Pass Apple-Device-Support - Valid Apple Device Support Exam Study Materials